iLounge PK, we value your satisfaction. If you’re not completely happy with your purchase, we’re here to help. Please read our refund and return policy carefully.

1. Eligibility for Returns

You may return a product if:

• The item is unused and in original condition

• The return is requested within 7 days of delivery

• All original packaging, accessories, and invoice are included

• The item is not damaged by misuse or accident

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened accessories (e.g., earphones, power banks, chargers)

• Software, licenses, and digital products

• Items with physical damage after delivery

• Products not purchased from iLounge PK

3. Return Process

To request a return:

1. Email us at returns@iloungepk.com within 7 days of delivery

2. Include your Order ID, product name, reason for return, and photos (if applicable)

3. Wait for confirmation and return instructions

4. Ship the item back to us at your own cost (unless return is due to our error)

Note: Returns without prior approval will not be accepted.

4. Refunds

• Once we receive and inspect your returned item, we will notify you via email.

• If approved, your refund will be processed within 5–7 business days.

• Refunds are issued through the original payment method (bank transfer, card, etc.).

5. Exchanges

We allow exchanges for defective or wrong items delivered, based on product availability. Please notify us within 3 days of receiving the product.

6. Damaged or Defective Items

If you receive a damaged or faulty product:

• Report it within 48 hours of delivery

• Provide photos/videos of the damage

• We will arrange for a replacement or full refund if eligible

7. Cancellations

• Orders can be cancelled before shipment only.

• Once shipped, the standard return process applies.

8. Contact Us

For return or refund queries, please reach out:

📧 Email: info@iloungepk.com
📞 Phone: +92 332 0264884
🌐 Website: www.iloungepk.com